Frequently Asked Questions

We are available anytime via phone or e-mail.  If not picked up on the first ring, all phone calls (and all e-mail) are returned promptly. You will receive a text message when we are on the way to your home for your cleaning each time.

Simply call or email the office and let us know. We will gladly reschedule for you. Remember, your housekeeper is reserved exclusively for your scheduled appointment. Please provide 48 hours notice to avoid any cancellation/rescheduling fees.
$80 – for cancellation fee if not notified within24 hours – Remember, your housekeeper is exclusively reserved for your appointment.

Of course! Just contact us and we’ll help you figure out the appropriate amount for the gift card. 

If you are not fully satisfied with our work, we will arrange to re-clean your home within 24 hours at no extra charge.
We know the importance of a clean home environment. That is why we are dedicated to improving the appearance of your home with our thorough, detailed, professional and personalized services.

If you are home during our visit please complete a final walkthrough with your housekeeper and inspect our work. Please point out any concerns at this time. Your housekeeper will correct those issues at no additional charge. Dismiss your housekeeper when you are completely satisfied as we do not offer refunds nor credits. If you were not home and you are not satisfied with our home cleaning service, simply notify us within 24 hours. We will re-clean the area at no additional charge, providing you did not cap the maximum time to be spent in your home.

Tipping is at your discretion. It is not expected, but gratefully accepted by your housekeeper.  

No. There are no contracts to sign. We are happy to earn your business each time we clean.

It’s as easy as giving us a call or book your cleaning online!
The first thing we will do is visit your home to discuss your individual cleaning needs, and to give you a free estimate.
We will provide you with a comprehensive list of our wide range of services, so that you may choose what you’d like us to do for you.
Together we will create a work order tailored to your specific requests, and you will be provided with a copy. This is not a contract, but merely another way to guarantee you our personalized, consistent, and timely service.

Yes., Excellent Cleanings is insured and bonded. Anyone working in your home should be bonded and insured for your protection.

Yep – we love pets!! 

We have a variety of products and eco-friendly products, as well as ones to successfully get the job done. We can also use your products if you wish.

Most people give us a key or a code to access the home. We tag the keys with a random number. No name or address is on the key, so it can only be tracked by our office. It is very secure.

No, you don’t need to be home if you wish to be gone during the appointment.  Most of our customers entrust us with a key or garage code – which is kept secure.  Otherwise, you can provide us with another method of access to your home and we’ll lock up when we leave.

Prior to the arrival our cleaning crew, we request that you pick up toys, clothes, and other clutter. If you have pets, please find them a comfortable spot to stay in. As for cleaning materials and equipment, we will be providing our own so you don’t have to worry about them.

We usually estimate 1 hour per bedroom, but we do not specify a length of cleaning.  We clean until we are finished for a standard home and within reason.  For special cases or extremely large homes, we may adjust the estimate and price for fairness.

Sit back and relax and let the team at Karina’s Cleaning Madison clean your

entire home or clean areas that you just don't have time to get to!

We offer weekly, bi-weekly and monthly cleaning packages that are designed to

fit your needs and budget. COVID-19 cleaning services are also available.